Communication and Conflict Management

Communication is and continues to be a central issue when dealing with people. In the context of Industry 4.0, in particular, new facets are emerging: working in interdisciplinary teams, fluid network structures, leading and working together at a distance – these are current topics and challenges. Leadership and collaboration are essentially communication-driven, both verbal and non-verbal, and the ability to recognise conflicts early and resolve them in a proactive way.
Diverse training methods for effective communication

Nobody will deny that communication is important. Especially in today’s challenging times, active communication, differences in opinion, varying perspectives and a culture of healthy debate bring momentum to the organization. Mastering the art of effective communication and conflict management appropriate to the situation makes it possible to deal with this energy constructively.

This is what we work on in conjunction with you and your employees, always in alignment with your values and your culture. We can offer you a broad palette of different training methods that ensure an enduring learning experience and a high level of practical relevance. By applying their own examples from their field of operation, your employees simulate and experiment with the art of conducting a conversation, develop their personal conflict resolution methods, and learn how to apply constructive feedback in a targeted manner.

What we offer

  • Personal appearance and impact: Presentation skills, stating your case effectively, moderation techniques, language training and public speaking
  • Communication in the day-to-day work environment: Communication basics, peer to peer dialogue, active listening, reflecting, questioning techniques, feedback, etc.
  • Communication in leadership: Presenting constructive feedback skilfully, holding discussions with employees in a targeted manner, setting challenges for and encouraging employees, using suitable means of communication in connection with the right communication channels, leading meetings
  • Conflict management: Familiarising yourself with styles of conflict and strategies for resolving them, knowing and reflecting on one’s own conflict behaviour, conducting difficult conversations, conflict moderation